As the nation’s power utility company ZESA grapples to meet electricity demands from customers, its a different story south of Limpopo as South Africans march in protest not just energy but for clean energy. Greenpeace Africa and other civil society organisations in South Africa took to the streets In Johannesburg on Saturday 10 November in support for a just energy solution.  (Picture: Greenpeace Africa)

Services which citizens of a nation are supposed to get from local authorities as a basic right have become a privilege.

In almost every town in Zimbabwe citizens are bemoaning poor service delivery – from dry taps to dark nights caused by load shedding. Mounting complaints fall on deaf ears. Recently it was reported that City of Harare’s wage bill has doubled leaving little revenue going to service delivery.

For decades now the Zambezi water project (now Zambezi water pipe dream), which is supposed to help solve Bulawayo’s water woes, has not produced positive results even when the Movement for Democratic Change took over the Ministry of Water. Residents of Bulawayo recently had to resort to the so-called “Big Flush” and Councilor Thaba Moyo was quoted saying, “The big flush is meant to take care of areas that would have been placed under water rationing. Residents will be asked to systematically flush all their toilets so that sufficient water will be deposited in the system in order to get rid of the material that would have dried up and blocked the system.” I just can’t imagine residents trying to beat evening traffic to reach home so that they can comply with the 7:30 pm Big Flush directive.

Service delivery problems are even affecting smaller towns like Gweru and Masvingo.

Try to imagine a growing town like Chitungwiza with no independent water supply of its own having to rely on City of Harare for supply of this precious basic right which sometimes gets disconnected for non-payment.

Soon it will be raining and heaps of gravel will be dumped along the roads to patch up pothole riddled partly tarred roads. This exercise of patching tarred roads with gravel has not done any good to the roads as the potholes have increase to ditches making the roads impassable during rainy season.

And, instead of just starting with putting the pre-paid meters in households somebody didn’t do his/her job right at Zimbabwe’s power distribution company ZESA by wasting money ordering millions of bulbs to save electricity which residents only receive less than twelve hours a day.

In the words of the Kubatana community:

The Fix It sticker that I have is too small to stick where there is water running just opposite the Southerton police station. There is now an artificial river yet there are people without water. My heart bleeds. – Kubatana subscriber

I am writing to you because I don’t know where else to write. Please is there anyone out there who can remind ZESA that when people pay bills in full they deserve electricity. Its so disturbing that the power cuts in ZIMRE are almost unbearable. We pay more than 100usd dollars but nearly every day we have no power. Would it be better for not sending bills if they cannot supply any electricity.
- Kubatana subscriber

As residents of Hatcliffe we’ve had it to the bream. The City of Harare has completely failed us as they have failed to deal with the shortage of water for over a decade now. The situation has worsened as most wells and boreholes have dried up in the past 2 months resulting in people having to rely on contaminated water for house hold purposes. If possible we would like to hear what the mayor thinks about this and how he wants us to react.
- Kubatana subscriber

The whole of Harare is a death Trap. We are all too meek and mild to do anything about it. One day we must all stand up and fight and get ALL this Government out. – Kubatana subscriber

Three headlines in today’s Herald newspaper paint a dark (sorry) picture for Zimbabwe Electricity Supply Authority (ZESA), already struggling with electricity demand that far outstrips supply, and frustrated customers who believe ZESA over charges them on bills – and under delivers on power.

• ZESA takes PM’s brother to court over bill (He’s certainly not the only one who hasn’t been paying,and ZESA complains that unpaid bills is part of why they can’t deliver service.
• ZESA workers threaten to switch off power (The lowest paid ZESA worker currently earns just $190 / month. They argue management has received pay increments, but not lower grade employees)
• Debt cripples Kariba Power Station ($21 million in debt, with $7.5 million in interest. Ouch. Meanwhile, outdated equipment at the power station runs up ever higher maintenance and repair bills.)

I am shocked to learn that the Zimbabwe Electricity Supply Authority (ZESA) says its costly for them to deploy meter readers countrywide. Its now very clear why the pre-paid meters were never a favourite for the power company. I wonder what would be the outcome if we all had prepaid meters and we all pre-pay $20 a month since in Zimbabwe electricity is only sometimes available. I am sure most household accounts would  always have a credit balance.
- Sophia, Harare